Privacy Policy

FreshCreations.co.uk is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information

Information is collected about you for to process your order and to provide you with the best possible service. By providing this information you consent to this information being used in the manner described in this privacy policy. The type of information we will collect about you includes your name, address, phone number and e-mail address. If at any time you would like to see the information we hold about you please e-mail [ enquiries@freshcreations.co.uk ].

We will be happy to update our records as you wish. If there are any inaccuracies we will amend our records without delay. We charge £5 for requests for personal information.

Credit/Debit Card Security

FreshCreations.co.uk does not have access to your credit/debit card details. PayPal is used to process your payment card details. The payment processing complies with the highest privacy regulations and the best encryption software in the industry - SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser.

Newsletter/E-mails

FreshCreations.co.uk will not e-mail you unless you have given us your consent. Joining our Newsletter is entirely optional and you will not be added to our mailing list automatically. You will always be given the opportunity to be taken off our mailing list at any time.

Visitor Statistics

FreshCreations.co.uk may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you when you return to the website unless you modify your browser settings.

Cookies

Cookies are pieces of information that are stored by your internet browser on your computer's hard drive. Your browser ensures that cookies set by www.FreshCreations.co.uk will only be visible to www.FreshCreations.co.uk so no third party would be able to access them.

Cookies are necessary to be able to store items in your shopping basket during your shopping session. We also use cookies to track how our site operates and how it is used.

Complaints

We aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please e-mail Steve Hough at [ webmaster@freshcreations.co.uk ]. We will reply as soon as possible and in any case you will at least receive an acknowledgement within 5 (five) working days whilst we work to resolve your complaint.

Customer Service

If you have any queries about an order please use our [ Contact Us ] page and select Missing Order to inform us whilst quoting your order reference number or call us on 07876254246 (please call between 17:00 - 20:00 Monday, Tuesday, Wednesday, Thursday, Friday and between 10:00 - 17:00 Saturday & Sunday and ask for Steve Hough). Outside of these hours an answering machine may be able to take your message. The cost of calling will be your service provider's mobile phone rate.

Unfortunately, at this moment in time we cannot man the telephones during the working day, however, all emails will be replied to on a daily basis. If you would like to be contacted in the evening please leave an evening contact telephone number and we will call you back as soon as possible.

We review our privacy policy regularly to ensure the security of our site and your data.